Contact us
We aim to reply within 1 business day. Real humans, no chatbots.
Primary email
For everything —support, billing, account access, abuse reports, partnerships, and press —write to support@museimages.pro. Including a brief description in the subject line helps us route your message faster.
Common topics & subject lines
Customer support
Issues with sign-in, generations, or credits.
Subject: Support
Privacy & data requests
Access, deletion, or correction of personal data.
Subject: Privacy request
Abuse / AUP reports
Report a user, prompt, or output that violates policy.
Subject: AUP report
Copyright / trademark
DMCA notices, counter-notices, and trademark complaints.
Subject: DMCA Notice
Security & vulnerabilities
Responsible disclosure of security issues.
Subject: Security —please do not include exploit code in the first message; we will reply within 24h to set up a secure channel.
Press & partnerships
Interviews, integrations, B2B enquiries.
Subject: Press or Partnership
Compliance & legal
Regulatory, government, or law-enforcement requests.
Subject: Legal
Response times
- Customer support & billing —within 1 business day.
- Privacy data requests —within 30 days (statutory).
- Abuse / AUP reports —within 3 business days; urgent CSAM, non-consensual intimate imagery, or threats of violence are escalated immediately.
- DMCA —acknowledged within 3 business days; action on valid notices within 7 business days.
Who runs Muse Image
Muse Image (museimages.pro) is an independent product. We are not affiliated with, endorsed by, or sponsored by Meta, Meta Superintelligence Labs, OpenAI, Microsoft, Google, or kie.ai. We provide an independent Muse Image–branded interface that connects to third-party generative-image models via kie.ai. Payment processing, tax remittance, and invoicing are handled by our Merchant of Record, Creem (operated by Armitage Labs OÜ).